Little Planet
— COUNSELLING —
小行星輔導
A journey to grow with
kindness and curiosity
一趟帶著善良與好奇的成長之旅
Oreo H.C. WONG (Mr.)
Registered Counsellor / Marriage & Family Therapist
註冊輔導員 / 婚姻及家庭治療師Speaks in Cantonese / Mandarin / English
粵語 / 國語 / 英語
** Never disclose your personal details in enquiry messages
** 切勿在查詢訊息中透露你的個人私隱
This website do not collect personally identifiable information.
Please refer to our privacy policy本網頁並不收集可識別個人身份的資料
請參閱我們的私隱政策
ABOUT 關於
French author Antoine de Saint-Exupéry's "The Little Prince" is an inspiring literary masterpiece. The protagonist, a little prince who dwells on Asteroid B612, is a kind-hearted and curious young boy with golden hair. His journey unfolds as a profound exploration of the inner world.Whilst we may not all have golden hair or be princes ourselves, each of us is nonetheless the protagonist of our own life's journey, capable of embarking on our unique path of growth.Through his visits to other planets and the dialogues he engages in, the Little Prince gains fresh insights. Upon returning to his asteroid, he surely discovers new meaning and value in his beloved rose!Counselling, too, is a transformative journey of self-discovery, where professional guidance helps one gain renewed understanding of oneself, leading to moments of insight about both self and life.
法國作家 安東尼•聖修伯里 所著的《小王子》是一本富啟發性的經典名著。主人翁小王子住在B612小行星，是個充滿善良、好奇，並擁有一頭金色頭髮的小男孩。他的經歷為我們揭開一段深具意義的心靈探索之旅。我們不一定都有金色頭髮，也未必是個王子。然而，每個人同樣是自己人生旅途的主角，都能展開獨特的成長之旅。透過到訪其他行星，展開對話，為小王子帶來嶄新領悟。當他重返自己的小行星時，一定會對他所愛的玫瑰發現不一樣的意義和價值呢！心理輔導也是一次充滿轉化力量的心靈探索之旅，在專業的引導下重新認識自己，亦能對自己和生活有新的頓悟和發現。
BIO 簡歷
Mr. Wong (Oreo) | Registered Counsellor
Originally from Hong Kong and now based in Northern England, Mr. Wong (Oreo) is a BACP Registered Member with a professional background in counselling for children, young people, couples and families. He is committed to offering a safe and professional space that supports personal growth and mental health wellbeing.Mr. Wong holds a degree in Counselling and Psychology from Hong Kong Shue Yan University. He began his counselling career in mainstream secondary schools, where he worked closely with students with neurodiversity or Special Educational Needs and Disabilities (SEND) — supporting them in developing emotional regulation, behavioural adaptation, and social skills, with a focus on whole-person development.He went on to complete a Master’s degree in Marriage and Family Therapy at Bethel Bible Seminary, followed by clinical work at Bethel Pastoral Counselling Centre, where he developed particular expertise in relationship difficulties among young couples and married partners. Alongside this, he has built extensive experience in child and adolescent counselling, helping families strengthen parent-child relationships through parenting support and family-based interventions.Throughout his career, Mr. Wong has worked across a range of organisations — including AIDS Concern, Ark Life Education House, Bethel Pastoral Counselling Centre, Education Bureau of Hong Kong, Happy Child Association and Wesley College. He remains actively involved in mental health advocacy, with a continued focus on mental health and wellbeing, interpersonal relationships, family and parenting support, neurodiversity, trauma-informed practice, family resilience and recovery model.
黃 Sir（Oreo）｜註冊輔導員
黃先生（Oreo）來自香港，現居英格蘭北部，為英國 BACP 註冊會員，具備針對兒童、青少年、伴侶及家庭的專業輔導背景。他致力提供一個安全專業的輔導空間，支持個人成長與心理健康。黃先生畢業於香港樹仁大學輔導及心理學系。他的輔導生涯始於主流中學，曾長期與特殊教育需要（SEN）的學生同行，協助他們提升情緒調節、行為調適及社交技巧，並著重學生全人發展。及後他在伯特利神學院修畢婚姻及家庭治療碩士學位，並曾於伯特利輔導中心擔任臨床輔導員，擅於處理年輕伴侶及夫婦的關係難題。同時，他亦具備豐富的兒童及青少年輔導經驗，透過親職支援及家庭介入方案，協助家庭建立更緊密的親子關係。在專業生涯中，黃先生曾服務於多個機構，包括關懷愛滋、方舟生命教育館、伯特利輔導中心、香港教育局、童樂社及衛理中學。他一直積極參與心理健康推廣工作，持續關注心理健康與福祉、人際關係、家庭及親職支援、神經多樣性（Neurodiversity）、創傷知情實踐（Trauma-Informed Practice）、家庭韌力（Family Resilience）以及復元模式（Recovery Model）等議題。
PROFESSION 專業
AAMFT 美國婚姻及家庭治療協會 : Professional Member 專業會員
BACP 英國輔導及心理治療協會 : Registered Member 註冊會員 (MBACP)
BPS 英國心理學會 : Graduate Member 學位會員 (GMBPsS)
Prepare/Enrich : Certified Trainer 認證培訓師
COUNSELLING 輔導
Registration & Booking
登記須知
Clients must be at least 18 years old; those under 18 require parental or guardian consent
All sessions require booking at least 3 working days in advance
Individual sessions last 50 minutes. Family/Couple sessions last 75 minutes
Initial assessment typically requires 1-3 sessions to establish therapeutic goals
While a standard course of counselling typically begins with 6-8 sessions, the actual duration varies according to individual needs
登記人須年滿18歲；18歲以下需家長或監護人同意
所有面談均須預約，預約須提前至少3個工作天
個人面談每節50分鐘。家庭或伴侶面談每節75分鐘
初步評估一般需要1至3節
標準的輔導歷程一般最少為6至8節，實際所需時間因人而異
Counselling Fee
輔導收費
Online Counselling session：
Synchronic tele-video call（GBP £80 or HKD $800/50min）Please read the Service Terms and Privacy Policy carefully before registration.
網上輔導面談：
即時視像通訊（英鎊 £80 或 港幣$800/50分鐘）登記前，請先詳細閱讀 輔導服務條款 及 私隱政策。
SERVICE TERMS
服務條款
1. 服務簡介小行星輔導服務由黃先生（Oreo H.C. Wong）主理，黃先生為英國輔導及心理治療協會（British Association for Counselling and Psychotherapy, BACP）註冊會員。
本服務致力遵循BACP的專業操守框架，提供安全、專業及具支持性的輔導。治療取向
● 本服務主要採用人本主義輔導取向及情緒導向治療（Emotionally Focused Therapy, EFT）。
● 輔以其他實證為本的方法，因應你的個人需要而調整。
● 我們承諾：
1. 定期檢討輔導進展，確保切合你的目標。
2. 透過持續的專業督導保持服務質素。
3. 以實證為本的方法支持你的成長歷程。2. 服務安排預約及登記
● 案主須年滿18歲方可獨立預約。
● 如有需要，我們會依據《2005年精神能力法》 (Mental Capacity Act 2005) 或「Gillick
competence」，按情況評估案主的同意能力。
● 對於未滿18歲的案主：
1. 我們會評估其同意能力。
2. 若評估為具備能力，可獨立同意接受輔導。
3. 若未具備能力，則需家長或合法監護人同意。
4. 若涉及保護 (Safeguarding) 個案（例如家長虐待），在符合其最佳利益及法律許可的情況
下，我們可能在沒有家長同意下提供服務。
5. 輔導開始前，我們會與他們及其家長／監護人（如適用）清楚討論保密界線。輔導形式
● 個人面談一般為50分鐘；伴侶或家庭面談一般為75分鐘。
● 任何面談時長的調整均須事先經雙方協商同意。調整只會在臨床上適切並符合你的最佳利益時進
行。如涉及費用調整，會事先與你坦誠商議。
● 初步評估一般為1至3節。
● 標準輔導歷程通常由 6 至 8 節開始，實際所需時間會因應實際需要，共同檢討和調整。
● 本服務提供粵語、國語或英語輔導，並會因應文化及語言因素作適當調整。
● 網上輔導並非適合所有個案。我們會進行適當評估；若未能作出妥善安排，會在你同意下作出轉
介。收費及付款
● 收費於預約時確認，並須於每次面談開始前完成繳付。
● 收費會每年檢討，如有變更會提前至少一個月通知。
● 我們接受銀行轉賬及PayPal付款，發票及收據可按要求發出。
● 如遇經濟困難，可申請費用減免，輔導員會按個別情況酌情處理，請盡早與我們商討。退款政策
● 輔導費用涵蓋為你預留的專業時間。面談完成後一般不設退款，例外情況包括：
1. 法例要求。
2. 由輔導員取消服務。
3. 其他特殊情況，由輔導員酌情決定。
● 此安排並不影響根據英國消費者保障法例中你所享有的法定權利。取消政策
● 24小時或之前通知：免費。
● 12-24小時前通知：收取50%費用。
● 少於12小時前通知或缺席：收取全費。
● 我們理解突發情況可能發生。請盡快通知我們，我們會公平及體諒地考慮你的處境。敬請準時
●面談時間不會因遲到而延長，以免影響後續預約。3. 私隱保障● 我們嚴格遵循《英國通用數據保障條例》(UK General Data Protection Regulation, GDPR) 、
《2018年數據保護法》(Data Protection Act 2018, DPA) 及《2025年數據（使用與存取）法》(Data
(Usage and Access) Act 2025, DUAA) 來處理你的個人資料。
● 詳情請參閱我們的私隱政策： littleplanetpsy.com/#privacy。資料保護及保存
● 我們只收集必要資料，以提供安全及有效的輔導服務。
● 你的個人資料只會用於輔導目的及履行法律和專業責任。
● 案主紀錄會安全保存最少7年（由最後一次面談起計），或直至你年滿25歲（若你接受服務時未
滿18歲），以較遲者為準。保存期後紀錄會安全銷毀。保密協議的限制
● 你所分享的一切均嚴格保密，除非涉及以下情況，我們或須基於法律或專業責任披露資料：
1. 經你明確同意（例如作出轉介）。
2. 你或他人有即時及嚴重的受傷風險（即時導致嚴重傷害或死亡的風險）。
3. 涉及兒童或弱勢成年人的安全保護 (Safeguarding) 疑慮（如懷疑受虐待或疏忽照顧）。
4. 應法庭要求（如法庭命令或傳票）。
5. 法律規定必須舉報（如懷疑恐怖主義或洗黑錢）。
6. 用於專業督導（你的身份會以匿名方式處理）。
7. 若輔導員因突發狀況（如喪失行為能力）無法繼續提供服務時，為確保案主的福祉而作出的後續安排。
● 只要情況及法律許可，我們會在披露資訊前盡力與你商討。但如果事前討論會增加傷害風險，我
們或需在不預先通知下採取行動。4. 服務形式實體面談
● 實體面談視乎場地供應情況。
● 輔導地點由輔導員安排。
● 我們會作出合理調整，確保場地符合健康、安全及無障礙要求。
● 任何形式的錄音或錄影，都必須預先另外取得你與輔導員雙方的書面同意。網上面談
● 平台： 我們使用安全、符合GDPR標準的平台
● 你的責任：
1. 請確保身處私人及安靜的空間，並有穩定的網絡連線。
2. 強烈建議使用耳機以保障私隱。
3. 未經雙方事先書面同意，嚴禁錄音、錄影或截圖。
● 數據安全：
1. 我們會採取一切合理措施（如加密連線）保護你的資料，然而沒有任何網上服務能保證
100%安全。
2. 若數據外洩是在我們已採取合理安全措施後，因真正超出我們控制範圍的因素（如第三方
平台遭受複雜網絡攻擊）而發生，我們將不承擔責任。此條款不影響你在《英國通用數據
保障條例》(UK GDPR)下的權利，包括因我們未能遵守數據保護法而造成損害時獲得賠償
的權利。
3. 使用我們的線上服務，即代表你知悉並接納這些科技本身存在的風險。
4. 萬一發生影響你個人資料的數據外洩，我們會盡快通知你。
● 技術問題： 如因技術問題導致服務中斷，我們會盡力重新連線或免費重新安排。
● 我們會定期檢視所用網上平台及服務，確保符合最新的法律及專業標準。如需更換，我們會盡可
能提前通知你。5. 緊急情況● 「小行星輔導」並非危機或緊急支援服務。
● 如你在預約時段以外，正身處即時危險或感到極度困擾，請立即聯絡相關緊急服務：
● 在英國：
1. 緊急服務：致電999或前往就近的急症室。
2. NHS 精神健康危機熱線：致電 111。
3. 撒瑪利亞會（24小時支援）：116 123。
● 在香港：
1. 緊急服務：致電999或前往就近的急症室。
2. 香港撒瑪利亞防止自殺會（廣東話：2389 2222；英語：2389 2223）。輔導期間的風險評估
● 如案主在輔導期間表達傷害自己或自殺念頭，我們將會：
○ 認真看待你的困擾，並與你一同評估即時風險。
○ 與你合作制訂安全計劃。
○ 若有即時危險，我們會在你同意下聯絡緊急服務或你指定的緊急聯絡人。
○ 如果你無法或不願合作，而我們相信存在即時及嚴重的生命危險，我們或需打破保密協議
以確保你的安全（如第3點所述）。
● 我們鼓勵你預先設定一位可信賴的緊急聯絡人，並與我們分享其聯絡資料。6. 你的權利與責任你的權利
● 你有權：
1. 隨時終止輔導，而無需提供理由。
2. 按英國數據保障法例查閱你的個人資料（惟受某些法律例外情況限制）。
3. 若本服務不適合你的需要，獲得適當轉介。
4. 拒絕任何錄音或錄影的請求。
5. 討論及要求更改你的輔導計劃。
6. 提出關注或投訴。投訴程序
● 我們致力提供優質服務。若你有任何疑慮：
● 第一步： 請直接聯絡輔導員： [email protected]。
1. 我們會在5個工作天內確認收到你的投訴。
2. 我們會在20個工作天內提供完整回覆（或通知你需要更多時間）。
● 第二步，如你對回覆不滿意： 你可以將投訴升級至：
1. 輔導員的專業督導（聯絡資料可按要求提供）。
2. 我們的專業責任保險公司（詳情可按要求提供）。
3. 英國輔導及心理治療協會(BACP) : www.bacp.co.uk/events-and-resources/ethics-and-
standards/complaints你的責任
● 為支持我們的合作，我們希望你：
1. 準時出席。
2. 及時通知取消預約。
3. 按協議繳付費用，如有經濟困難請及早提出。
4. 告知輔導員你的狀況有任何重大轉變（包括藥物、診斷或風險因素的改變）。
5. 在尊重自身界線的同時，坦誠及積極參與輔導過程。
6. 尊重輔導的專業關係。輔導員不會與案主建立輔導以外的關係（例如：社交、商業或戀愛
關係）。
● 若案主的行為威脅安全、違反本條款或構成專業衝突，我們保留拒絕或終止服務的權利。7. 管轄法律及司法管轄權● 本協議受英格蘭和威爾斯法律管轄。
● 任何因此協議而引起的爭議，將由英格蘭和威爾斯的法院專屬管轄。
● 對於英國境外的案主： 請注意本服務只按英國法律及專業標準提供。若你在面談期間身處英國
以外地區，請事先通知我們，因這可能影響數據保障、保密原則及我們應對緊急情況的能力。
● 當你確認預約並接受這些條款後，本協議即具法律效力。8. 條款修訂● 我們保留更新本條款的權利，以反映執業或法律要求的變化。
● 如有任何重大更改，我們會透過電郵或網站，至少提前30天通知你。
● 變更生效後繼續使用本服務，即視為接受更新後的條款。
● 最新版本的服務條款可隨時於 littleplanetpsy.com 瀏覽。9. 免責聲明● 輔導是一個共同協作過程。儘管我們致力遵守專業標準，惟無法保證特定成效。
● 治療的成效取決於多種因素，包括你的積極參與及個人情況。
● 本服務不提供精神科診斷、藥物處方或任何醫療治療。
● 本免責聲明不影響你在英國法例下所享有的權利。10. 同意及協議● 確認預約即代表你確認：
1. 你已閱讀、明白並同意此服務條款。
2. 你有機會向輔導員提出問題及討論任何疑慮。
3. 你明白輔導的性質、目的和限制。
4. 你同意我們根據此條款及我們的私隱政策，收集、使用和儲存你的個人資料。
● 對於未滿18歲的案主： 我們會請他們及其父母/監護人（如適用）一同確認他們明白並同意這些
條款。聯絡資料電郵： [email protected]
網站： littleplanetpsy.com本文件以英文版本為法律約束依據，中文版本僅供參考。如兩個版本有任何歧異，概以英文版本為準。生效日期：2026年4月
© Little Planet Counselling. All Rights Reserved.
SERVICE TERMS
服務條款
1. Service OverviewLittle Planet Counselling Service is led by Mr. Oreo H.C. Wong,
a registered member of the British Association for Counselling and Psychotherapy (BACP).
We are committed to the BACP's Ethical Framework,
providing a safe, professional, and supportive environment.Therapeutic Approach
● Our primary therapeutic approach is Person-Centred and Emotionally Focused Therapy (EFT).
● This is complemented by other evidence-based methods tailored to your individual needs.
● We are committed to:
1. Regularly reviewing our work together to ensure it aligns with your goals.
2. Maintaining the quality of our service through ongoing professional supervision.
3. Supporting your journey with proven, evidence-based practices.2. Service ArrangementBooking & Registration
● Clients must be 18 or over to book independently.
● We will assess a client's capacity to consent where appropriate, in line with the Mental Capacity
Act 2005 or Gillick competence.
● For clients under 18:
1. We will assess their capacity to consent.
2. If assessed as competent, they may consent to counselling independently.
3. If not, consent from a parent or legal guardian is required.
4. In cases involving safeguarding concerns (e.g., abuse by a parent), we may proceed
without parental consent if it is in their best interest and lawful to do so.
5. We will discuss confidentiality boundaries clearly with them and (where appropriate) their
parent/guardian before therapy begins.Counselling Arrangement
● Individual sessions are typically 50 minutes. Couples or family sessions are typically 75 minutes.
● Any change to session duration must be agreed in advance from both parties. Changes will only
be made if clinically appropriate and in your best interest. Fee adjustments may apply and will be
discussed transparently.
● The initial assessment phase usually takes 1-3 sessions.
● A typical therapeutic journey starts with 6-8 sessions. The total duration will be collaboratively
reviewed and adapted to your needs.
● Our Services are offered in Cantonese, Mandarin, or English, with appropriate adjustments for
cultural and linguistic factors.
● Online counselling is not suitable for all cases. We will conduct an appropriate assessment; if a
suitable arrangement cannot be made, we will make a referral with your consent.Fees & Payment
● Fees are confirmed upon booking and are payable before each session.
● We review our fees annually and will provide at least one month's notice of any changes.
● We accept bank transfers and PayPal. Invoices and receipts are available on request.
● Fee concessions for financial hardship may be available on a case-by-case basis. Please discuss
with us as early as possible.Refund Policy
● Fees cover the professional time reserved for you. Payments are generally non-refundable once a
session has been delivered. Exceptions are:
○ Where required by law.
○ In the event of cancellation by the counsellor.
○ In exceptional circumstances, as determined at the counsellor's discretion.
● This does not affect your statutory rights under UK consumer protection law.Cancellation Policy
● Over 24 hours' notice: No charge.
● 12-24 hours' notice: 50% of the session fee is charged.
● Less than 12 hours' notice or no-show: The full session fee is charged.
● We understand that emergencies may happen. Please notify us as soon as possible, and we will
consider your situation fairly and with compassion.Punctuality
● Please be on time. Sessions cannot be extended for late arrivals, as this may impact subsequent appointments.3. Privacy & Confidentiality● We handle your data in strict compliance with the UK General Data Protection Regulation (UK
GDPR), the Data Protection Act 2018 and the Data (Usage and Access) Act 2025.
● For full details, please see our Privacy Policy at : littleplanetpsy.com/#privacy .Data Protection & Retention
● We only collect data necessary for providing a safe and effective counselling service.
● Your personal information is used solely for counselling purposes and to meet our legal and
professional obligations.
● Client records are securely stored for a minimum of 7 years from the date of your last session, or
until you reach the age of 25 (if you were under 18 at the time of service), whichever is later.
Records are securely destroyed after this retention period.Limits of Confidentiality
● Everything you share is held in strict confidence, except in the following situations where we may
be legally or ethically required to disclose information:
○ With your explicit consent (e.g., for a referral).
○ If there is a serious and imminent risk of harm to yourself or others.
○ If there are child or vulnerable adult safeguarding concerns (e.g., suspected abuse or
neglect).
○ When required by a court of law (e.g., a court order).
○ Where legally required to report suspected terrorism or money laundering.
○ For professional supervision, where your identity is always protected through
anonymisation.
○ To make arrangements for your care if the counsellor is incapacitated.
● Whenever possible and legally permissible, we will discuss any potential disclosure with you in
advance. However, if discussing it would increase the risk of harm, we may need to act without
prior discussion.4. How We Deliver Our ServiceIn-Person Sessions
● In-Person sessions are subject to room availability.
● The venue will be arranged by the counsellor.
● We will ensure health, safety, and accessibility needs are met with reasonable adjustments.
● Recording of sessions (audio or video) requires separate, prior written consent from both you and
the counsellor.Online Sessions
● Platform: We use secure, GDPR-compliant platforms.
● Your Responsibilities:
○ Please ensure you are in a private, quiet space with a reliable internet connection.
○ Using headphones is strongly recommended to protect confidentiality.
○ Recording online sessions (audio, video, or screenshots) is strictly prohibited without prior
written consent from both parties.
● Data Security:
○ We take all reasonable steps to protect your data, including using encrypted connections.
However, no online service can guarantee 100% security.
○ We will not be liable for data breaches that occur despite our reasonable security
measures and are genuinely outside our control (e.g., sophisticated cyberattacks on third-
party platforms). This does not affect your rights under UK GDPR, including your right to
compensation for damage caused by our failure to comply with data protection law.
○ By using our online service, you acknowledge and accept these inherent technological
risks.
○ In the unlikely event of a data breach affecting your information, we will inform you
promptly.
● Technical Issues: If a session is disrupted by technical issues, we will make reasonable efforts to
reconnect or reschedule at no additional charge.
● We regularly review our online platforms and services to ensure they meet current legal and
professional standards. Should we need to change platforms, we will inform you in advance
wherever possible.5. In an Emergency● Little Planet Counselling is not a crisis or emergency service.
● If you are in immediate danger or distress outside of a session, please contact the appropriate
emergency services:
● In the UK:
○ Emergency services: Call 999 or visit your nearest A&E.
○ NHS Mental Health Crisis Line: Call 111.
○ Samaritans (24/7 support): 116 123.
● In Hong Kong:
○ Emergency services: Call 999 or visit your nearest A&E.
○ The Samaritan Befrienders Hong Kong (Cantonese: 2389 2222; English: 2389 2223).Risk Assessment During Sessions
● If client expresses thoughts of self-harm or suicide during a session, we will:
○ Take your concerns seriously and assess the immediate risk together.
○ Collaborate with you to create a safety plan.
○ With your consent, contact emergency services or your nominated emergency contact if
there is imminent danger.
● If you are unable or unwilling to engage in safety planning and we believe there is a serious and
imminent risk to life, we may need to breach confidentiality to ensure your safety (as outlined in
Section 3).
● We encourage you to identify a trusted emergency contact and share this information with us.6. Your Rights & ResponsibilitiesYour Rights
● You have the right to:
○ End counselling at any time, without providing a reason.
○ Access your personal data as permitted by UK data protection law (subject to certain legal
exceptions).
○ Receive appropriate referrals if our service is not suitable for your needs.
○ Refuse any request to record a session.
○ Discuss and request changes to your therapeutic plan.
○ Raise concerns or complaints.Complaints Procedure
● We are committed to providing a high-quality service. If you have any concerns:
● 1. First step: Please contact the counsellor directly at [email protected] .
○ We will acknowledge your complaint within 5 working days.
○ We will provide a full response within 20 working days (or inform you if more time is
needed).
● 2. If you are not satisfied: You can escalate your complaint to:
○ The counsellor's professional supervisor (contact details available on request).
○ Our professional indemnity insurer (details available on request).
○ The British Association for Counselling and Psychotherapy (BACP) at: www.bacp.co.uk/events-and-resources/ethics-and-
standards/complaints .Your Responsibilities
● To support our work together, we ask that you:
○ Attend sessions on time.
○ Provide timely notice for cancellations.
○ Make payments as agreed and discuss any financial difficulties early.
○ Inform the counsellor of any significant changes in your circumstances (e.g., medication,
diagnoses, risk factors).
○ Engage openly and actively in the therapeutic process, while respecting your own
boundaries.
○ Respect the professional nature of the relationship. The counsellor does not enter into dual
relationships (e.g., social, business, or romantic) with clients during or after therapy.
● We reserve the right to refuse or terminate services if a client's behaviour threatens safety, violates
these terms, or creates a professional conflict.7. Governing Law & Jurisdiction● This agreement is governed by the laws of England and Wales.
● Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
● For clients outside the UK: Please be aware that our services are provided under UK law and
professional standards only. Please inform us in advance if you are located outside the UK during
sessions, as this may affect data protection, confidentiality, and our ability to respond to
emergencies.
● This agreement becomes legally effective once you confirm your booking and accept these terms.8. Amendments to These Terms● We reserve the right to update these terms to reflect changes in our practice or legal requirements.
● We will provide at least 30 days' notice of any material changes through email and website.
● Continued use of our services after changes take effect constitutes acceptance of the updated
terms.
● The most current version will always be available at littleplanetpsy.com .9. Disclaimer● Counselling is a collaborative process. While we are committed to professional standards,
specific outcomes cannot be guaranteed.
● The effectiveness of therapy depends on many factors, including your active participation and
personal circumstances.
● Our Service does not provide psychiatric diagnosis, medication prescription, or any medical
treatment.
● This disclaimer does not affect your rights under UK law.10. Consent & Agreement● By confirming your booking, you acknowledge that:
○ You have read, understood, and agree to these Service Terms.
○ You have had the opportunity to ask questions.
○ You understand the nature, purpose, and limitations of counselling.
○ You consent to the collection, use, and storage of your personal data as described in these
terms and our Privacy Policy.
● For clients under 18: Both they and (where appropriate) their parent/guardian will be asked to
confirm their understanding and agreement.Contact InformationEmail : [email protected]
Website : littleplanetpsy.comThis English version is the legally binding document. The Chinese version is for reference only. If there is
any discrepancy between the two versions, the English version shall prevail.Effective Date : April 2026
© Little Planet Counselling. All Rights Reserved.
PRIVACY 私隱
實用私隱保護貼士
尋求輔導是照顧心理健康的重要一步。在現今數碼世代，尋求支援時保護私隱同樣重要。以下是一些實用的私隱保護貼士：1. 使用安全通訊方式
- 預約或查詢時，避免使用公開社交媒體或公司電郵
- 建議使用加密電郵（如 Proton Mail）或加密通訊軟件（如 Signal）2. 保護上網活動
- 使用重視私隱的瀏覽器（如 Brave 或 Firefox）
- 開啟無痕模式
- 使用 VPN 隱藏上網活動
- 定期清除瀏覽紀錄3. 保護個人資料
- 開設專用電郵處理輔導相關事宜
- 避免使用公共 Wi-Fi 分享個人資料
- 如必須用公共 Wi-Fi，請使用 VPN4. 加強密碼保安
- 使用密碼管理工具（如 Bitwarden）
- 開啟雙重認證
- 每個帳戶使用不同密碼
- 密碼至少要有 12 個字符，混合使用字母、數字和符號5. 確保視像輔導私隱
- 安排安靜的私人空間
- 使用耳機
- 關閉其他應用程式
- 完成後緊記登出6. 防範詐騙
- 切勿透過電郵或短訊分享密碼和財務資料
- 確認網址是否以 https:// 開頭
- 核實輔導機構資格如有私隱相關疑慮，歡迎隨時查詢。🌱 預約服務 | 📩 聯絡查詢 | 🔒 私隱政策
輔導員如何保障你的個人私隱 ?
為保障你的私隱，輔導員已小心選取合適的網絡服務及軟件，確保能夠以加密的方式聯絡、傳送及儲存個人資料。輔導員選用（但不限於）以下服務：- ProtonMail （加密電郵服務，保障通訊私隱，僅供行政聯絡。）- Jotform （加密電子表格服務，資料加密後才提交，僅供服務登記。）- Konfidens （專業治療師線上平台，用作預約、視像通訊及付款。）
PRIVACY 私隱
Practical Tips to Protect Privacy
Seeking counselling is an important step for mental health. However, in today’s digital world, protecting your privacy when reaching out for support is just as important. Here are practical tips to protect your privacy:1. Use Secure Communication Methods
- Avoid using public social media or work emails for appointments and inquiries
- Use encrypted email (like Proton Mail) or encrypted messaging apps (like Signal)2. Protect Your Online Activity
- Use privacy-focused browsers (like Brave or Firefox)
- Turn on private browsing mode
- Use a VPN to hide your online activity
- Clear your browsing history regularly3. Safeguard Personal Information
- Create a separate email account for counselling matters
- Avoid sharing personal details over public Wi-Fi
- If you must use public Wi-Fi, connect through a VPN4. Strengthen Password Security
- Use a password manager (like Bitwarden)
- Enable two-factor authentication
- Use different passwords for each account
- Make passwords at least 12 characters long, mixing letters, numbers, and symbols5. Ensure Privacy During Online Sessions
- Choose a quiet, private space
- Use headphones
- Close other apps
- Remember to log out when finished6. Watch Out for Scams
- Never share passwords or financial details via email or messages
- Check that website addresses start with https://
- Verify the counselling service's credentialsFeel free to ask us about any privacy concerns.🌱 Book a session | 📩 Contact Me | 🔒 Privacy policy
How Do We Protect Your Privacy?
To protect your privacy, your counsellor has carefully selected appropriate online services and software to ensure that all communications, data transmission and storage are encrypted.The following services are used (but not limited to):∙ ProtonMail — Encrypted email service, keeping all communications private. Used for administrative contact only.∙ Jotform — Encrypted online form service, where data is encrypted before submission. Used for service registration only.∙ Konfidens — Professional therapist platform for booking, video sessions and payment.
PRIVACY POLICY
私隱政策
最後更新：2025年4月簡要重點我們非常重視你的私隱。本政策說明我們如何在提供輔導服務時收集、使用和保護你的個人資料。主要重點：
• 我們只收集提供輔導服務所需的資料
• 你的資料會被妥善儲存並保密處理
• 除非有充分理由（如法律要求或安全考慮，請參考「何時可能分享你的資料（保密限制）」之條款），否則我們不會分享你的個人資料
• 你對自己的個人資料擁有查閱、更正及刪除等權利📌 如對本政策有任何疑問，歡迎電郵至 📩 [email protected] 與我們聯絡。1. 引言小行星輔導（以下簡稱「我們」）致力保護你的私隱，確保你的個人資料根據英國《通用數據保障條例》（UK GDPR）和《2018年數據保護法》（Data Protection Act 2018）得到妥善處理。📌 本私隱政策說明我們如何收集、使用、儲存和保護你的個人資料，以及你對個人資料所享有的權利。2. 我們收集的個人資料作為輔導服務的一部分，我們可能會收集以下類型的個人資料：• 基本資料：姓名、聯絡方式（例如電話號碼、電郵地址）等
• 健康和背景資料：心理健康紀錄、醫療或治療背景等
• 面談紀錄：輔導筆記和專業紀錄等
• 通訊紀錄：電子郵件、電子通訊或通話紀錄等
• 付款資料：發票、收據和付款紀錄等（但不會儲存信用卡資料）
• 技術資料：IP地址、瀏覽我們網站時的使用紀錄等📌 我們只收集提供輔導服務所必需的資料，並確保這些資料受到安全保護。3. 如何使用你的資料我們基於以下合法目的處理你的個人資料：• 提供輔導服務（如安排面談、保存紀錄）
• 履行法律和專業責任（符合UK GDPR和專業道德指引）
• 財務管理（如開具發票、處理付款）
• 改善服務（如進行匿名統計分析）
• 遵守法律規定（如回應政府機構的合法要求）📌 我們不會將你的個人資料用於市場營銷或廣告用途。4. 資料儲存及保留• 儲存方式
你的個人資料會以加密方式儲存在電子系統中（如設有密碼保護的檔案或加密的健康紀錄平台），或存放在上鎖的實體檔案中。• 保留期限
我們遵循英國輔導及心理治療協會（BACP）的指引：
• 輔導紀錄：最後一次面談後保留7年
• 財務紀錄：保留6年（按英國稅務規定）
• 電郵及通訊紀錄：定期檢視，如無需保留即予以刪除📌 當資料不再需要時，我們會妥善地將其刪除或銷毀。5. 如何保護你的資料我們採取嚴格的安全措施，包括：• 加密：所有電子紀錄均經加密處理
• 存取限制：只有獲授權人員才可查閱你的資料
• 保密協議：遵守BACP的專業道德規範
• 網絡安全：定期更新軟件和使用安全的儲存平台📌 如發生資料外洩，我們會在72小時內通知英國資訊專員辦公室（ICO），並在必要時通知受影響的案主。6. 何時可能分享你的資料 （保密限制）我們嚴格遵照專業保密守則。所有面談紀錄、會面內容及個人資料均屬保密，我們不會向外披露。惟以下情況則屬例外：
• 在你的同意或授權下作出轉介
• 對自我或他人有重大傷害風險
• 涉及兒童/弱勢群體的保護考慮
• 法律規定須作披露（如法庭命令）
• 履行專業責任（如於專業督導中以匿名方式作個案討論）
• 當輔導員無法執業時的後續安排📌 在這些情況下，除非法律禁止，否則我們會盡可能事先與你溝通。7. 你在UK GDPR下的權利根據UK GDPR，你對個人資料享有以下權利：• 查閱權：要求取得我們持有的你的資料副本
• 更正權：如資料不準確，可要求更正
• 刪除權：在某些情況下要求刪除你的資料
• 限制處理權：要求暫時停止處理你的資料
• 資料可攜權：要求將你的個人資料轉移至另一服務提供者📌 如要行使你的權利，請電郵至 📩 [email protected] 。我們會在30天內回覆。8. 網站使用我們的網站使用具私隱保障功能的分析工具（GoatCounter），並不收集可識別個人身份的資料。
分析數據公開可見：🌐 littleplanetpsy.goatcounter.com9. 投訴及聯絡方式如你對我們處理資料的方式有任何疑慮，請先與我們聯絡，我們會盡力解決問題。📩 電郵：[email protected]如你對我們的回應不滿意，可向英國資訊專員辦公室（ICO）投訴：🌐 www.ico.org.uk10. 本私隱政策的更新我們可能會不時更新本私隱政策，以反映法律或營運上的變化。當有重大更改時，我們會通知你，並更新網站上的版本。🔔 請定期查閱本頁面，以了解我們如何處理你的資料的最新資訊。～～完～～
© Little Planet Counselling. All Rights Reserved.
PRIVACY POLICY
私隱政策
Last Updated: APR 2025Quick SummaryWe take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our counselling services.Key Points:
• We only collect the necessary information to provide counselling
• Your data is stored securely and kept confidential
• We never share your data without a valid reason (e.g., legal obligations, safety concerns. Please refer to ‘When We May Share Your Data (Confidentiality Limits)’)
• You have rights over your data, including access, correction, and deletion📌 If you have any questions about this policy, please contact us at 📩 [email protected].1. IntroductionLittle Planet Counselling (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal data is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.📌 This Privacy Policy explains how we collect, use, store, and protect your personal data, as well as your rights regarding your data.2. What Personal Data We CollectWe may collect the following types of personal data as part of our counselling services:• Basic Information: Name, contact details (e.g., phone number, email address), etc.
• Health & Background Information: Mental health history, medical or therapy background, etc.
• Session Records: Counselling notes and professional records, etc.
• Communication Records: Email, messaging records or phone contact records, etc.
• Payment Information: Invoices and payment records (but no card details are stored), etc.
• Technical Data: IP address and website usage information when you visit our website, etc.📌 We only collect data necessary for providing counselling services and ensure that it is securely protected.3. How We Use Your DataWe process your personal data for the following lawful purposes:• Providing Counselling Services (e.g., scheduling sessions, maintaining records)
• Legal & Professional Obligations (compliance with UK GDPR and ethical guidelines)
• Financial Administration (e.g., invoicing, processing payments)
• Legal Compliance (e.g., responding to lawful requests from authorities)📌 We do not use your personal data for marketing or advertising purposes.4. Data Storage & Retention• Storage Methods
Your personal data is securely stored in encrypted electronic systems (e.g., password-protected files or encrypted health record platforms) or in locked physical files.• Retention Periods
We follow BACP (British Association for Counselling and Psychotherapy) guidelines:
• Counselling Records: Retained for 7 years from the last session
• Financial Records: Retained for 6 years (as per UK tax regulations)
• Emails/Communications: Regularly reviewed and deleted when no longer needed📌 Once data is no longer required, it is securely deleted or destroyed.5. How We Protect Your DataWe implement strict security measures, including:• Encryption: All electronic records are encrypted
• Access Restrictions: Only authorized personnel can access your data
• Confidentiality Agreements: Compliance with BACP professional ethics
• Cybersecurity Measures: Regular software updates and secure storage platforms📌 If a data breach occurs, we will notify the UK Information Commissioner’s Office (ICO) within 72 hours, and affected clients if necessary.6. When We May Share Your Data (Confidentiality Limits)We maintains strict confidentiality by professional standards. All session records, conversations and personal information will not be shared, except in cases where disclosure is necessary:
• With client consent for referral purposes
• There is a significant risk of harm to self or others
• There are child/vulnerable adult protection or safeguarding concerns
• Legal requirements (e.g., court orders)
• Professional obligations (e.g., anonymous case discussion in professional supervision)
• Arrangements will be made accordingly if the counsellor is unable to continue practice📌 In these situations, we will communicate this with you beforehand whenever possible unless legally prohibited.7. Your Rights Under UK GDPRUnder the UK GDPR, you have the following rights regarding your personal data:• Right to Access: Request a copy of the data we hold about you
• Right to Rectification: Request corrections if your data is inaccurate
• Right to Erasure: Request deletion of your data in certain circumstances
• Right to Restrict Processing: Ask us to temporarily stop processing your data
• Right to Data Portability: Request transfer of your data to another provider📌 To exercise your rights, please contact us at 📩 [email protected]. We will respond within 30 days.8. Website UsageOur website uses GoatCounter, a privacy respecting analytics tool. No personally identifiable information is collected.
Analytic data are publicly available: 🌐 littleplanetpsy.goatcounter.com9. Complaints & Contact InformationIf you have concerns about how we handle your data, please contact us first, and we will try to resolve the issue.📩 Email: [email protected]If you are not satisfied with our response, you can lodge a complaint with the UK Information Commissioner’s Office (ICO): 🌐 www.ico.org.uk10. Updates to This Privacy PolicyWe may update this Privacy Policy from time to time to reflect legal or operational changes. When significant changes occur, we will notify you and update the version on our website.🔔 Please review this page periodically to stay informed about how we handle your data.～～The End of Privacy Policy～～
© Little Planet Counselling. All Rights Reserved.
CONTACT ME 聯絡我
- Please register here instead of send message to me if you are seeking for counselling.
- Never disclose your personal details in enquiry message.
- If your enquiries involving the safety of you or anybody else, please seek help immediately. DO NOT wait for my reply.
- 若你想尋求輔導服務，請按此。
- 切勿在查詢訊息中透露你的個人私隱。
- 若你的查詢涉及個人或他人的安全，應盡快求助，切勿等候我的回覆。
THANK YOU FOR YOUR MESSAGE
感謝你的訊息
I will get back to you within 3 working days
我會於三個工作天內回覆
Attention : If your request for counselling involves the safety of yourself or others, please seek help immediately and DO NOT wait for my reply.請注意：若你的求助涉及個人或他人的安全，應盡快求助，切勿等候我的回覆。
THANK YOU
感謝
The counsellor will contact you in 3 working days by email. Feel free to contact me by email.輔導員會在三個工作天內透過電郵
與你聯絡。你亦可以透過電郵與我聯絡。Email 電郵：[email protected]
Attention : If your request for counselling involves the safety of yourself or others, please seek help immediately and DO NOT wait for my reply.請注意：若你的求助涉及個人或他人的安全，應盡快求助，切勿等候我的回覆。
Please follow the instruction to settle the payment :請依據指示完成付款程序：
1️⃣ Payment Method 付款方法：
Bank Account 銀行賬戶：HSBC 滙豐銀行 661-530287-833
Payme：payme.hsbc/oreowong
Paypal : @oreowong2️⃣ Payment Receipt 付款證明：
Payment Evidence can be screen capture/photo/pdf that shows the payment method, amount and date.付款證明 可以是截圖、相片或PDF，當中必須顯示付款途徑、金額及交易日期。3️⃣ Sumbit Evidenc 遞交證明：
Please settle the payment through following channel, and email the payment evidence to [email protected].請繳付所需之輔導費用，並把 付款證明 電郵至 [email protected] 。4️⃣ Confirm session 確認面談：
The counsellor will confirm the appointment with you in 3 working days after you settle the payment.輔導員會在你完成付款後的三個工作天內確認你的預約。
Counselling Fee
輔導收費
Online Counselling session：
Synchronic tele-video call（GBP £80 or HKD $800/50min）
網上輔導面談：
即時視像通訊（英鎊 £80 或 港幣$800/50分鐘）
Attention : If your request for counselling involves the safety of yourself or others, please seek help immediately and DO NOT wait for my reply.請注意：若你的求助涉及個人或他人的安全，應盡快求助，切勿等候我的回覆。
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